Privacy Policy for Hookme

Effective Date: 01 February 2025
Business Address: 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, BH16 6FH, UK

Introduction

Welcome to Hookme! This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website (https://www.hookme.io) and mobile application (collectively referred to as “Services”). We are dedicated to safeguarding your privacy and ensuring compliance with applicable laws, including the California Online Privacy Protection Act (CalOPPA), the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA).

Information We Collect

We collect various types of personal information from users, which may include but is not limited to:

Name/Username: To identify you within our platform.
Phone Number: For account verification and communication purposes.
Email Address: To send notifications, newsletters, and updates. You can opt-out at any time.
Job Titles: To better understand our user base and improve our Services.
Billing Address: Required for processing payments.
Debit/Credit Card Numbers: For secure payment transactions.
Age: To comply with age restrictions.
Password: To secure your account.

Additional Information

Geolocation Data: We may collect location information when you use features that require geolocation.
Camera and Photo Gallery Access: We may request access to your device’s camera and photo gallery for features that allow you to upload images.

Use of Personal Information

We may use your personal information for the following purposes:

Service Delivery: To operate, maintain, and provide our Services, including user account management.
Communication: To send you important updates, notifications, and newsletters. You may opt-out of these communications by following the unsubscribe instructions included in the emails.
Analytics: To analyze usage trends and improve our Services by measuring website/app traffic using tracking technologies.
Payment Processing: To facilitate secure payment transactions for user-generated content and other services offered on our platform.

Cookies and Tracking Technologies

We use cookies, local storage, and session technologies to enhance your experience on our website and app. Cookies are small files stored on your device that help us recognize you and remember your preferences.

Types of Cookies We Use:

Essential Cookies: Necessary for the functionality of our Services.
Performance Cookies: Used to collect information about how users interact with our Services.
Analytics Cookies: To help us analyze the effectiveness of our Services and improve user experience.

We do not display ads on our website/app, do not have Facebook pixels installed, and do not engage in retargeting for advertising purposes.

User Rights

Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights:

Right to Access: You can request copies of your personal information.
Right to Rectification: You can request that we correct any inaccuracies in your personal information.
Right to Erasure: You can request that we delete your personal information under certain conditions.
Right to Restrict Processing: You can request that we restrict the processing of your personal information.
Right to Data Portability: You can request that we transfer your personal information to another organization, or directly to you, under certain conditions.

Under CCPA

If you are a California resident, you have the following rights:

Right to Know: You can request information about the categories of personal information we collect and the purposes for which we use it.
Right to Delete: You can request the deletion of your personal information, subject to certain exceptions.
Right to Opt-Out: You can opt-out of the sale of your personal information (Note: We do not sell your personal information).
Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your rights under the CCPA.

To exercise any of these rights, please contact us at [email protected].

Age Restrictions

We do not offer our Services to users under the age of 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information as quickly as possible. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure servers, and access controls.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, BH16 6FH, UK

Thank you for using Hookme! Your privacy is important to us.